About this role
Job summary Every journey matters. Make a real difference with Prometheus.
Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bed-watch to supporting patients in places of safety.
Main duties of the job In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional well-being.
Responsibilities will include:
Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support Drive ambulances when required, ensuring safe, smooth and timely journeys Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests Follow safeguarding policies for both children and adults, always keeping safety and well-being as the priority Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction
About us Every journey matters. Make a real difference with Prometheus.
Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bed-watch to supporting patients in places of safety.
Job description Job responsibilities About the Role
Every journey matters. Make a real difference with Prometheus.
Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bed-watch to supporting patients in places of safety.
As a Healthcare Assistant, you will be at the heart of this service, supporting patients during transfers, ensuring their safety and comfort, and working alongside qualified nurses and other healthcare professionals. Every shift brings variety, from providing crisis intervention to maintaining a reassuring presence during transport. If you want a role where your care and professionalism make a genuine difference, Prometheus is the place to build your career.
Job Opportunity
In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional well-being.
Responsibilities will include:
Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalismDeliver compassionate care, maintaining dignity and comfort at all times even in challenging situationsProvide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical supportDrive ambulances when required, ensuring safe, smooth and timely journeysComplete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of careRespond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interestsFollow safeguarding policies for both children and adults, always keeping safety and well-being as the priorityTake part in mandatory training, meetings and reviews so your skills and knowledge stay up to dateCheck vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable serviceBuild positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction
Essential Skills
Mandatory: Enhanced DBS clearance for both adults and childrenFull UK driving licence covering both manual and automatic vehicles with 6 or fewer pointsRight to work in the UK, without sponsorship
Desirable: Experience in a healthcare support or compliance focused roleExcellent written and verbal communication skillsStrong attention to detail and focus on accuracyProactive, positive and able to work independently or as part of a teamWell organised with good time management skills
DE&I
At Prometheus Safe & Secure, we believe diversity strengthens our team and enhances the care we deliver. We are committed to recruiting from all backgrounds and ensuring every applicant is treated with fairness, respect and dignity.
When hiring, we base decisions on skills, experience and potential, not on race, gender, age, disability, religion, sexual orientation or any other characteristic. We actively seek to remove barriers from our recruitment process and support equal opportunity: from inclusive job descriptions to accessible interview arrangements.
We welcome applications from people of all walks of life and encourage anyone who shares our values and commitment to safe, compassionate care to apply.
Benefits
Employee Assistant ProgramFree on-site parking at all basesFree company uniformMandatory trainingEnrolment in the companys pension scheme (The People Pension)
Person Specification
Qualifications Essential
Mandatory:
Enhanced DBS clearance for both adults and children Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points Right to work in the UK, without sponsorship Desirable:
Experience in a healthcare support or compliance focused role Excellent written and verbal communication skills Strong attention to detail and focus on accuracy Proactive, positive and able to work independently or as part of a team Well organised with good time management skills
Experience Essential
Mandatory:
Enhanced DBS clearance for both adults and children Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points Right to work in the UK, without sponsorship Desirable:
Experience in a healthcare support or compliance focused role Excellent written and verbal communication skills Strong attention to detail and focus on accuracy Proactive, positive and able to work independently or as part of a team Well organised with good time management skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Prometheus Safe and Secure
Address
Birmingham
B24 9FD
United Kingdom
Employer's website https://www.psecure.co.uk/ (Opens in a new tab)