About this role
Job summary
If you are an innovative person and would love the exciting challenge of working within a developing patient-focused service, this could be the job for you.
We are looking for an energetic person, to work with the citizens of Rushcliffe and the staff across the 11 Rushcliffe GP practices, to support them using digital means to share information and get the best from local health services. You will work within a supportive and dynamic team to develop your engagement skills to promote and support digital inclusion across Rushcliffe Primary Care Network.
The post holder will focus on reducing health inequalities by increasing digital inclusion for patients and support practices in reducing administrative tasks through empowering patients to take more control of their digital healthcare. The post holder will use social media and websites to promote practice information, with the hope of reducing patient contact with the practice. The post holder will work with practices to improve access to appointments digitally, supporting with implementation of digital tools to improve patient access and care across Rushcliffe.
Main duties of the job
The post holder will need to work in practices as well as liaising with other local providers such as the Borough Council, third sector providers to set up outreach clinics in local libraries and health centres. This is a patient, public and staff facing role, using engagement and communication skills to help people who may feel less confident with digital technology become more confident and knowledgeable about services and access.
The role also involves patient searches and data gathering, contacting patients, coordinating appointments, managing staff rotas, being involved in projects and NHS initiatives, coordinating NHS App pop-ups, maintaining PCN and practice websites and much more.
About us
The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic.
The role also involves patient searches and data gathering, contacting patients, coordinating appointments, managing staff rotas, being involved in projects and NHS initiatives, coordinating NHS App pop-ups, maintaining PCN and practice websites and much more.
Job description Job responsibilities
PCN Care Co-ordinator
Job description
If you are an innovative person and would love the exciting challenge of working within a developing patient-focused service, this could be the job for you.
We are looking for an energetic person, to work with the citizens of Rushcliffe and the staff across the 11 Rushcliffe GP practices, to support them using digital means to share information and get the best from local health services. You will work within a supportive and dynamic team to develop your engagement skills to promote and support digital inclusion across Rushcliffe Primary Care Network.
The post holder will focus on reducing health inequalities by increasing digital inclusion for patients and support practices in reducing administrative tasks through empowering patients to take more control of their digital healthcare. The post holder will use social media and websites to promote practice information, with the hope of reducing patient contact with the practice. The post holder will work with practices to improve access to appointments digitally, supporting with implementation of digital tools to improve patient access and care across Rushcliffe.
The post holder will need to work in practices as well as liaising with other local providers such as the Borough Council, third sector providers to set up outreach clinics in local libraries and health centres. This is a patient, public and staff facing role, using engagement and communication skills to help people who may feel less confident with digital technology become more confident and knowledgeable about services and access.
The role also involves patient searches and data gathering, contacting patients, coordinating appointments, managing staff rotas, being involved in projects and NHS initiatives, coordinating NHS App pop-ups, maintaining PCN and practice websites and much more.
The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic.
Job Responsibilities
Contribute to the positive promotion of digital health tools and readily promote and support access of digital health tools available (the NHS App and SystmConnect) to patients & colleagues in the PCN to help people manage their health, care and wellbeing through improved access to services.
Duties will include:
Delivering NHS App training and support sessions for patients and staff to encourage digital access to services.
Updating and maintaining the practice website ensuring information is accurate, accessible, and up to date.
Manage and refresh waiting room digital display screens with relevant health promotion and practice information.
Create, schedule, and monitor engaging content across the practice's social media channels.
Support the planning, promotion, and delivery of practice and community engagement events.
Coordinate the collection of information and contribute to the design and production of the practice's annual report.
Design professional posters, leaflets, and other patient communication materials using Canva to support health promotion and practice communications.
Support the development of stakeholder communications such as newsletters and briefings. As well as provide case studies in relation to the projects impact on our workforce, citizens and volunteers as requested by colleagues. Build and maintain networks working effectively with local colleagues to deliver the objectives of the role.
Support the facilitation of workshops and task and finish groups. Utilise communication and presentation skills to engage people and present difficult issues clearly to a wide range of audiences.
Building and maintaining positive relationships with the Patient Participation Group (PPG) and RAPID, supporting patient engagement initiatives.
Work with practices and practice staff to identify, reduce and remove the barriers to digital inclusion for people that experience the greatest health inequalities
To support with project schemes and initiatives at planning, development and implementation stages.
Responsible for monitoring the progress of the digital inclusion project objectives and ensure that reporting of actions takes place. Then using this information to advise on, initiate and develop services as appropriate.
Evaluate the impact of the projects schemes and track and monitor post implementation benefits.
Complies with the policies and procedures of the organisation.
Support practices in improving their patient access to healthcare using digital tools, cloud-based telephony, and digital solutions (Ardens)
You will also be responsible for managing and coordinating, with support from the PCN, the delivery of the digital inclusion project across the PCN.
This role will also include running and analysing reports from clinical system SystmOne, and ensuring patient records are accurate and up to date. You may also be required to support with booking patient appointments, supporting various clinical initiatives, and helping patients manage their care by providing clear and accessible information.
Additionally, you may be required to work closely with GP practice teams, providing essential administrative support. This will coordinate clinics, and multi-disciplinary meetings. The role also involves promoting digital health tools, maintaining practice and PCN websites, and using clinical systems for record-keeping, audit, and evaluation, ensuring adherence to organizational policies and procedures. You must be able to travel across all areas of Rushcliffe as required. You will be expected to work independently, plan your own workload, and seek guidance when necessary.
Person Specification
Behaviours Essential
Partners Health staff should strive towards the following behaviours to support their professional development and working life Communicate appropriately and clearly and know when to listen Polite and professional always works on own initiative Organised, Structured and Purposeful Diplomatic, Tactful, Emotionally Aware Determined, Focused and Resilient Self -Aware as an individual and part of a team Happy to Contribute, Respectful, Adaptable Eager to learn and seek the highest outcomes Patient and outcome focused Respectfully challenging and decisive Know when to ask for help Work Safely Visible leadership and consistent management
Qualifications Essential
GCSE English or Equivalent Level GCSE Maths or Equivalent Level
Desirable
Digital or medial qualification IT or data qualification or equivalent experience
Contractual Requirements Essential
Understanding and compliance of Confidentiality and Data Protection Ability to work flexibly, outside normal office hours in order to suit the needs of the customers may be required
Personal Attributes Essential
Ability to work under pressure and meet deadlines Highly motivated, proactive and innovative Highly personable, friendly and approachable Committed to team working and team development Committed to reducing health inequalities
Physical & Mental Effort Essential
You will be expected to work across sites in Rushcliffe as required, which may include care homes, GP practices and other identified bases. Combination of sitting, standing and walking Highly developed keyboard skills with considerable VDU usage
Experience Essential
Use of digital or media platforms Experience of working as part of a team Ability to communicate verbally and in writing in a clear, concise and effective manner Use of initiative and judgement in difficult or complex situations Able to plan and organise a range of complex activities and programmes Self-motivated and able to work without supervision Ability to prioritise a diverse workload and deliver to deadlines Problem solving skills in an administrative setting Able to communicate with a wide range of people Ability to negotiate. Microsoft Office advanced use. Ability to concentrate in stressful situations and when interrupted.
Desirable
Experience in a service user facing role working to support the needs of said individual and/or their families/carers/significant others Experience of project management. Experience of events management. Previous NHS experience Experience in a healthcare/service environment Experience of using IT clinical systems such as EMIS and SystmOne
Other Essential
Driver with sole use of vehicle
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name PartnersHealth
Address Embankment Primary Care Centre
Wilford Lane
Nottingham
Nottinghamshire
NG2 7SD
United Kingdom
Employer's website https://www.partnershealth.co.uk (Opens in a new tab)