About this role
Job summary
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers, taking meeting minutes, clinical orders and stock check.
Main duties of the job
The following are the core responsibilities of the patient assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Action all incoming communication in the generic email
- Signpost patients to the correct service
- Process incoming and outgoing mail
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Process tasks assigned to the group and individually as requested
- File and store records as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records using Emis
- Process requests for information for safeguarding letters and DVLA forms to the administrative team
- Manage all queries (including administrative queries) as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
w. Taking meeting minutes
About us
Harford Health Centre is located in a purpose built health centre building. This is an exciting opportunity to join a forward thinking modern General Practice. We have a list size of 10000 patients which will be increasing over the coming years as new residences are built in our locality.
Job description Job responsibilities
In addition to the primary responsibilities, the medical administrator may be requested to:
a. Partake in audit as directed by the audit lead
b. Produce record the minutes of meetings
c. Support administrative and reception staff, providing cover during staff absences
d. Complete opening and closing procedures in accordance with the duty rota
e. As required support Clinicians in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Person Specification
Qualifications Essential
Qualifications Emis Knowledge Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)
Desirable
GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care
Experience Essential
Experience of working with the general public Experience of administrative / receptionist duties Experience of working in a health care setting
Desirable
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Harford Health Centre
Address Unit 2, Harford Multi Centre
115 Harford Street
London
E1 4FG
United Kingdom
Employer's website https://harfordhealthcentre.nhs.uk/ (Opens in a new tab)