About this role
Job summary
Surbiton Health Centre PCN has a membership of 3 practices, with a total patient population of just over 30,000. All three practices are situated in a single location, benefitting from a modern, purpose-built health centre that was completed 15 years ago.
We are looking for a new GP Assistant to job share with an existing member of staff, ideally working on Thursday and Friday's (with some flexibility), creating a 0.4 FTE post.
The GPA will support the Practices' GPs in the smooth running of the clinics by performing the more routine administration and some clinical tasks on behalf of the GPs.
Main duties of the job
Key Responsibilities:
The role is a combination of administrative and clinical duties:
Administration:
You will act as a key liaison between the admin team, NHS services and patients to promote safe and efficient care.Assist in the management and uploading of information relating to safeguarding documentation and audit.Maintain and monitor emails relevant to the GP and patient care.Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.Monitoring and assisting the GPs in managing, prioritising, and actioning tasks.Extracting all information from clinical letters that needs coding and adding to notes.Arranging appointments, referrals, tests and follow up appointments.Preparing patients prior to going in to see the GP ensuring the patient has everything they need and is aware of the need to provide accurate and concise information to the GP.Completing basic (factual) forms and core elements of some forms for the GP to approve and sign, such as insurance forms, mortgage, benefits agency forms etc.Clinical
Phlebotomy and ECGs (for example when needed acutely during a consultation with a GP)Observations and take a basic history.Care plan reviewsUse of a dermatoscope to take pictures for uploading to the record and onward review by a GP/clinician
About us
The Surbiton & Chessington PCNs Ltd includes Surbiton Health Centre PCN and Chessington & Surbiton PCN, which work together through a limited company with a joint Board: Surbiton & Chessington PCNs Limited.
The PCNs have 3- and 5-member GP practices respectively, and together account for a total registered population of close to 66,000. The networks have diverse communities including commuter areas, young families, deprived pockets, and frail elderly / care homes.
The PCNs vision is to help to maintain and improve the health and healthcare for our local populations, and the sustainability of our member GP practices, in line with wider NHS strategies and plans.
Job description Job responsibilities
The objective of the GP Assistant role is to assist the GP(s) in the smooth running of clinics byperforming the more routine administration and some clinical tasks on behalf of the GP which frees up their time to focus on patient care.
This is a relatively new role in the GP Practices, and you will be required to participate in a 6 to9 month work-based learning programme. Learning will take place in the practice, led, and assessed by a GP mentor and completing online training modules.
Key Responsibilities:
The role is a combination of administrative and clinical duties:
Administration
You will act as a key liaison between the admin team, NHS services and patients to promote safe and efficient care.Assist in the management and uploading of information relating to safeguarding documentation and audit.Maintain and monitor emails relevant to the GP and patient care.Sorting all clinical post and prioritising for the GP in terms of actions.Signposting some post to others such as clinical pharmacist etc.Monitoring and assisting the GPs in managing, prioritising, and actioning tasks. Extracting all information from clinical letters that needs coding and adding to notes.Arranging appointments, referrals, tests and follow up appointments.Preparing patients prior to going in to see the GP ensuring the patient has everything they need and is aware of the need to provide accurate and concise information to the GP.Completing basic (factual) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.Clinical
Phlebotomy and ECGs (for example when needed acutely during a consultation with a GP)Observations and take a basic history. If the GPA is working with the on call GP they could support by bringing down patients needing F2F review, taking observations and a basic history, before handing over to the GP/clinician,Care plan reviews e.g. dementia reviews and learning disability annual health checks. The GPA could complete much of the care plan with the individual and then handover any medical issues needing further discussionUse of a dermatoscope to take pictures for uploading to the record and onward review by a GP/clinicianApplicable to all staff
CONFIDENTIALITY
In the course of your employment, you will have access to confidential information relating to the PCN and GP Practices. You are required to exercise due consideration in the way they use such information and should not act in any way that might be prejudicial to the PCNs interests. Information which may be included in this category which requires extra consideration covers information relating to the general business of the PCN and information regarding individuals.
If the post holder is in any doubt regarding the use of information in the pursuit of their duties, they should seek advice from the PCN Manager before communicating such information to any third party.
In the course of seeking treatment, patients entrust the company with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. This information is to be treated as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.
DATA PROTECTION and GDPR
S&C PCNs Ltd, must be compliant with the Data Protection Act 1998 and GDPR 2018. You must not at any time use the personal data held by the PCN or any of the GP Practices or disclose such data to a third party for a purpose not described in the Register entry. If the post holder is in any doubt regarding what they should or should not do in connection with the Data Protection Act 1998 or GDPR 2018 then they must contact the PCN Manager.
FINANCIAL REGULATIONS
All employees are responsible for the security of the property of the PCN avoiding loss of or damage to property and being economical and efficient in the use of resources.
SAFETY
Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act 1974 to maintain a healthy and safe working environment for both staff and visitors. Employees also have a duty to observe obligations under the PCNs Health and Safety policies and to maintain awareness of safe practices. The jobholder is required to take reasonable care for the safety and health of themselves and others who may be affected by their acts, and to co-ordinate with management in the promotion and maintenance of health and safety measures.
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsReporting potential risks identified.
This job description is designed to reflect duties currently incorporated in this post. These may change in light of a change in the service provided by the PCN, but any such change will be fully discussed with the post holder. This job description is subject to an annual review.
Person Specification
Clinical Knowledge and skills Desirable
ECGs Phlebotomy New patient medicals inc. Height, weight, BP, Pulse Ability to record accurate clinical notes
Experience Essential
Experience of working in a healthcare setting Experience of working in a primary care environment
Desirable
Experience of working in a customer service role Experience of using EMIS (GP Clinical System).
Knowledge Essential
Computer literate. Understanding of confidentiality.
Personal Qualities Essential
Well-developed communication and interpersonal skills. Polite and confident. Flexible and cooperative. Motivated High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Effectively able to communicate and understand the needs of the patient. Commitment to ongoing professional development
Skills and Abilities Essential
Ability to work as a team member and autonomously. Able to use initiative. Good time management skills. Excellent communication skills (written and oral). Able to prioritise work. IT literate with basic keyboard skills. Ability to follow clinical policy and procedure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Surbiton and Chessington PCN LTD
Address Langley Medical Practice
Surbiton Health Centre
Ewell Road
Surbiton
Surrey
KT6 6EZ
United Kingdom
Employer's website https://www.surbitonandchessingtonpcns.co.uk/ (Opens in a new tab)