About this role
Job summary
We have an exciting opportunity available for a Medical Receptionist/Administrator, to join a friendly and welcoming GP Surgery in Twickenham on a permanent basis.
The working hours are part time hours (22 hours per week): Mondays 1pm until 6.30pm, Tuesdays 1pm until 6.30pm, Wednesdays 1pm until 6.30pm and Thursdays 1pm until 6.30pm.
We do ask that candidates are flexible to cover sickness and holiday where needed.
Previous reception/admin and/or customer services skills are desirable, training will be provided. Join our happy and dedicated team providing quality care to a diverse population!
Main duties of the job
Greeting and booking in or patients for clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate action.Making appointments on EMIS, by processing appointment requests for today and/or future appointments.Restoring the telephone service in the morning and checking for any messages.Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.Pulling and filing medical records as necessary.Processing repeat prescriptions and filing for collection within 48 hours.Taking home visit requests.Processing emails effectively - answering patient requests or directing them to the relevant clinician.Processing post and online documentation - saving/sending to the relevant clinician.Actioning messages from the clinical team.
About us
Acorn Group Practice is looking to recruit a committed and enthusiastic Admin/Receptionist to join its team. This is a fantastic opportunity to join a well-established 2 Partners practice in Richmond/Twickenham area.
Salary may be negotiable, depending on skills and experience, and the position will be for 22hours per week.
Job description Job responsibilities Medical Receptionist duties and responsibilities
Medical Receptionists perform a variety of duties in order to support the medical staff and its patients. They are the main liaisons of a medical facility, interacting with patients and medical staff. They act as mediators in communication. A Medical Receptionists duties and responsibilities also include:
Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
Collecting patient information and providing it to relevant medical leads
Tracking availability and preparing patients before their appointments
Informing medical staff when a patient has arrived or is waiting
Ensuring that each patient has the proper documentation and sign-in sheets
Handling correspondence and file transfers
Checking on medical staff throughout the day
Person Specification
Qualifications Essential
Excellent communication skills, verbal and written. Ability to negotiate, influence and manage conflict/disputes. Time management and ability to delegate. Able to work independently and part of a team. Competence in use of computer system and Microsoft Package.
Desirable
EMIS trained. Previous experience within a GP Practice.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Acorn Group Practice
Address Acorn Group Practice
29-35 Holly Road
Twickenham
TW1 4EA
United Kingdom
Employer's website https://www.theacorngrouppractice.co.uk (Opens in a new tab)