About this role
Job summary
This is initially a 12 month fixed term contract.
We are looking for caring communicators who are able to answer a large volume of calls whilst ensuring data is recorded accurately. You will direct patients appropriately to the most relevant service. We are looking for candidates who have the ability to communicate effectively verbally and via email with a wide range of patients and service providers.
Main duties of the job
To be able to answer & signpost a large volume of calls, directing patients appropriately to the most relevant services
Excellent communication skills
Possess fantastic customer service skills
Be able to work under pressure
Duties will include:
Signposting patients & booking appointments
Giving out results following practice guidelines
Answering general enquiries
Contacting other providers
Arranging home visits
Processing prescription requests
Greeting & directing patients
Registering new or temporary patients
Preparing consulting rooms prior to surgery & tidying rooms after surgery
Chaperone doctors/nurses as requested
Opening/closing of surgery
General reception/admin duties
About us
We are a large medical practice with 3 sites in Chaddesden, Borrowash & The University of Derby.
We Pride ourselves in providing quality care to all our patients
Job description Job responsibilities
Park Medical Practice- Care Navigator/ Receptionist
Reports to: Patient Services Manager
Part Time working between the hours of 7.45-6.30pm
JOB SUMMARY:
The role of reception/call handler, being the first port of call, is to ensure all incoming calls or face to face appointments are received and responded on a timely manner.
To be able to signpost patients to the appropriate clinician or service.
Assist with rapid health triage froms
KEY RESPONSIBILITIES:
To be able to direct patients appropriately to relevant services
To have excellent communication skills, with the ability to communicate in writing electronically and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
To have excellent IT skills
To understand the importance of confidentiality
To respond appropriately in emergency situations
To report any incidents that might compromise health & safety for self, other staff or patients
Telephone Duties:
Sign posting patients to the most appropriate service
Booking appointments
Giving out test results following practice guidelines
Contacting other providers
Answering general enquiries
Arranging home visits
Processing emails/prescription requests
General Reception Duties:
Greeting & directing patients/visitors
Registering new patients and temporary visitors
Handing out reports/prescriptions/patient information
Preparing consulting rooms prior to surgery and tidying rooms after surgery
Health & safety awareness (e.g. handling samples)
General housekeeping e.g. keeping waiting/reception area tidy
Chaperone doctors/nurses as requested
Inputting and extracting information from the computer system
Collecting and receipting payments for non-NHS services
Opening/closing of surgery
Attend performance & development review
Attend training as deemed necessary
LEARNING AND DEVELOPMENT:
You will have an individual induction & training with regular reviews.
To take part in annual appraisal, developing a personal development plan, from which training needs will be identified and training undertaken
EQUALITY AND DIVERSITY:
The post holders must cooperate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. The post holders should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
REHABILITATION OF OFFENDERS ACT 1994:
Due to the nature of this work, this post is exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995. Applicants for posts are not entitled to withhold information about convictions which for other purposes are spent under the provisions of the Act and in the event of employment, any failure to disclose such convictions could result in disciplinary action or dismissal by the Practice. Any information given will be completely confidential and will be considered only in relation to an applicant of a position to which the order applies.
JOB DESCRIPTION AGREEMENT:
This job description is intended to provide an outline of key responsibilites only. There may be other duties required of the post holder commensurate with the position. All members of staff should be prepared to work flexibly across all sites and must be prepared to cover their colleagues annual leave/sickness.
Person Specification
Qualifications Essential
Good communication skills Excellent telephone manner Ability to work as part of a team Excellent customer care demonstrating empathy and patience Flexible working approach Remain calm under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Park Medical Practice
Address Park Medical Practice
Maine Drive
Chaddesden
Derby
DE21 6LA
United Kingdom
Employer's website https://www.parkmedical.org.uk (Opens in a new tab)