About this role
Job summary
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
Midlands Partnership University NHS Foundation Trust North Staffordshire Combined Healthcare NHS Trust University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. Staffordshire and Stoke-on-Trent Integrated Care Boar Adult Social Care Customer Service Centre require a Customer Service Assistant - Burton Area
Band 2 - various roles also supporting business support needs across ourOlder People and Physical Disability Teams.
Monday to Friday 8.30am - 5.00pm (hours and working pattern to be negotiated / base & home working)
The post holder will primarily support the Customer Service Functions handling all call traffic into the Customer Service Centre for Adult Social Care services supporting Mental Health and Older People and Physical Disability/Sensory service provision.
As a Customer Service Assistant, the postholder will be the first point of contact with services and be a key link in connecting callers to practice teams and associated services.
A strong sense of teamwork and commitment to maintaining high standards is essential to this position. In addition, the post holder will be required to provide comprehensive and confidential administrative and business support activities to meet the needs of the services; they will effectively communicate related information and advice to enable the teams to achieve operational excellence via Pathway support.
The postholder will also be required to undertake general office duties and support the teams where required linked to their Assigned Social Care Pathway.
The post holder will be responsible for inputting data, data cleansing, maintaining records and providing support to the social workers.
Main duties of the job
All posts require suitable candidates who possess a good standard of literacy and numeracy, good communication and interpersonal skills, IT skills, including well developed data entry skills and working knowledge of Microsoft Outlook, Word and Excel, ability to multitask and prioritise own workload.The post holder will be expected to behave in a way that is clearly aligned to the Partnership Trust values of:.We put quality first.We focus on people.We take responsibility
Please also take a look at the vacancies currently available in our other areas and consider whether any of these opportunities may be of interest.
1 x Full-time Post in the Tamworth Area - 8129846
1 x Full-time Post in the Moorlands Area - 8125333
1 x Part-time Post in the Stafford Area - 8130154
1 x Part-time Post in the Newcastle Area - 8130329
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
The Social Work Learning Academy is hosted by Midlands Partnership University NHS Foundation Trust (MPFT) and delivered in partnership with Staffordshire County Council. We are central to supporting Adult Social Care, Safeguarding, and Core Support & Improvement services across North and South Staffordshire. Our work focuses on workforce development, learning, and maintaining high standards of professional practice across both the Trust and Local Authority.
What We Offer
At MPFT, we are committed to supporting your wellbeing and career development. You will benefit from:
A comprehensive induction and ongoing support
Automatic enrolment into SWLA membership, supporting progression and career aspirations
A flexible, forward-thinking working environment with opportunities for hybrid working
A strong culture of leadership, support, and continuous improvement
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Person Specification
Qualifications & Training Essential
Good general education with English and Maths to GCSE standard or equivalent. IT qualification equivalent NVQ Level 2 in Business Administration or equivalent qualification or equivalent knowledge gained through experience Willingness to undertake training relevant to the post
Experience Essential
Experience of using computer-based information systems in an office environment Ability and experience of using IT systems including Microsoft Office and MS Teams and have accurate and competent keyboard skills Previous experience of working with the public both on a face-to-face basis and over the telephone
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Centrum 100 Edwin House
Second Avenue
Burton-on-Trent
DE14 2WF
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)