About this role
Job summary
We are seeking an experienced and motivated Dispensary Manager to lead the day-to-day operation of our busy GP dispensing practice in Lympstone. This is an excellent opportunity for an organised and proactive individual to manage a patient-focused dispensary, ensuring the safe, efficient and compliant supply of medicines to approximately 1,200 dispensing patients.
The successful candidate will provide leadership to the dispensary team while maintaining high standards of patient care, governance and operational efficiency.
We are a very happy practice with strong positive working relationships which contribute to fantastic team working and morale. We have a good reputation as an employer and hold the best parties!
Main duties of the job
The following are the core responsibilities of the Dispensing Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Leadership
Lead, support and develop the dispensary team.
Foster a positive and collaborative working environment.
Operational Management
Oversee the safe and efficient dispensing of prescriptions.
Ensure dispensary workflows are effective and patient-focused.
Maintain high standards of accuracy and customer service.
Monitor and improve dispensary performance and processes.
Governance and Compliance
Maintain and review Standard Operating Procedures (SOPs).
Ensure compliance with all relevant legislation, NHS requirements and CQC standards.
Manage controlled drug procedures and associated records.
Investigate and report dispensing incidents, near misses and significant events.
Lead dispensary audits and quality improvement initiatives.
Stock and Financial Management
Manage medicine ordering and stock control.
Monitor expiry dates and minimise wastage.
Ensure efficient procurement and supplier management.
Support prescription reimbursement and dispensary financial performance.
Patient Care
Provide excellent service to dispensing patients.
Respond professionally to patient queries and concerns.
Work closely with GPs, practice nurses and administrative teams to support patient care.
About us
Rolle Medical Partnership provides high quality primary care under a General Medical Services Contract delivering full general practice and additional enhanced services as well as care and support for our patients with long term conditions who live within our area.
Our list size is around 26,000 and we monitor our size and workload to ensure we have adequate clinical and administrative staff to adapt accordingly. We have four surgery sites, including our dispensing surgery in Lympstone.
We strive to be as effective and efficient as possible in terms of the healthcare we provide. We will be focussed on providing excellent primary care services for patients and listen to feedback to reflect.
We will provide a rich educational environment for our under and post graduate learners and encourage personal and career development for our staff to enhance their skills.
We will maintain our commitment to improvement, by use of innovation, technology and review of our systems.
We will continue to build on our excellent practice team working and our mutual support networks.
Job description Job responsibilities
To manage and oversee the smooth daily working of the Practice Dispensary ensuring quality standards of Safe, Effective, Well-Led, Caring and Responsive are maintained and that the Dispensary is cost-effective to the Practice. The Dispensary Manager ensures compliance with all relevant legislation, professional standards, and NHS contractual requirements while maintaining high standards of patient care and supporting the practices clinical and management administrative teams by always working in close collaboration with them.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Team Leaders and Deputy Managers.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Rolle Medical must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Please see supporting documents for full job description.
Person Specification
Experience Essential
Experience working within a GP dispensary, community pharmacy or dispensing practice. Experience of medicines dispensing and stock control
Desirable
Previous experience as a Dispensary Lead Experience of DSQS compliance
Qualifications Essential
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) NVQ Level 2 or 3 in Pharmacy Services (or equivalent dispensing qualification)
Desirable
Accredited Checking Dispenser qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rolle Medical Partnership
Address Exmouth Health Centre
Claremont Grove
Exmouth
Devon
EX8 2JF
United Kingdom
Employer's website https://www.rollemedicalpartnership.co.uk/ (Opens in a new tab)