About this role
Job summary
For your information sponsorship for this role is not available.
TheSecurity Support Officer plays a pivotal role in strengthening the Trust's security operations by providing flexible, proactive, and highly organised support to the Security Manager. The post holder oversees day-to-day security incident management, CCTV operations, alarm systems, access control, lone-worker safety, and compliance activities across the Trust. They act as a key contact for staff affected by security-related incidents, ensuring timely follow-up, accurate documentation, and sensitive handling of confidential information.
The role includes monitoring and reviewing security incidents, managing digital evidence, maintaining sanctions and access records, supporting governance reporting, and ensuring operational readiness of critical security systems. The post holder also contributes to major security programmes such as Body Worn Video, Protect Duty (Martyn's Law) preparations, and the Soft Services Security Contract.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities are essential. The role requires professionalism, discretion, and confidence in handling sensitive information, alongside proficiency in Microsoft Office and secure digital systems. Occasional evening or weekend work may be required to meet service needs.
Main duties of the job
We are seeking a highly organised, proactive person to provide essential operational and administrative support to the Security Manager. This role is central to ensuring timely incident review, accurate reporting, effective coordination of security systems, and compliance with national security standards.
You will work closely with Security Officers, clinical teams, Police contacts, and external suppliers to help maintain a safe and secure environment for patients, staff, and visitors.
About us
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Job description Job responsibilities
Act as a flexible resource to support the Security Manager in any aspect of Security related matters.
Monitor all Trust and Company security incidents, ensuring initial review and staff contact within 48 hours.
Follow up with staff affected by physical assault, racial abuse, sexual abuse, threats, or verbal aggression.
Maintain monthly sanctions spreadsheets and the Trusts Sanctions Register.
Ensure alerts are placed on Lorenzo, EMIS, and future EPR systems.
Support data extraction, trend analysis, and reporting for governance groups.
Review and retrieve CCTV footage for all reported incidents.
Prepare and upload CCTV evidence for Police investigations, ensuring chain of custody compliance.
Monitor CCTV system performance, camera functionality, and coverage gaps.
Track contracted maintenance visits and escalate missed or overdue work.
Assist with risk assessments for new camera locations.
Maintain oversight of intruder alarm maintenance programmes.
Develop and maintain a centralised alarm code register.
Create and manage a digital access code records system.
Support review of alarm activations and system performance.
Administer lone worker devices, including onboarding, allocation, and incident reporting.
Maintain accurate usage and compliance records.
Liaise with the device provider to resolve faults and replacements.
Support compliance with the national VPRS framework.
Assist with evidence gathering, audits, documentation updates, and action tracking.
Support delivery of the monthly Trust wide induction, presenting the security section via Microsoft Teams.
Maintain and update staff induction materials.
Upload monthly CCTV access control images for quarterly CWPS audits.
Maintain secure records of mortuary access permissions and audit trails.
Assist the Security Manager in the monitoring of the new Soft Services Contract for Security
Support the Security Manager in the trial and rollout of Body Worn Cameras for A&E staff.
Act as part of the Trusts Data Controller function for Body Worn Video.
Manage footage requests, downloads, redactions, and disclosures.
Support the Security Manager in preparation for Martyns Law compliance.
Assist the Security Manager with Protect Duty risk assessments and evidence gathering.
Provide administrative support to the Security Manager, schedule meetings, appointments, calendars and take minutes and book rooms. The list of duties is not exhaustive, and the post holder may be required to undertake additional duties to meet the requirements of the service, including working some evening and weekend shifts.
Person Specification
Qualifications Essential
GCSEs (or equivalent) including English and Maths Strong IT literacy (Microsoft Office - Word, Excel, Outlook) Evidence of administrative training/experience
Desirable
NVQ Level 3 in Business Administration, Security, or related field Training in data protection / GDPR Basic knowledge of security systems (CCTV, access control)
Experience Essential
Previous experience in an administrative or coordination role Experience managing databases, records, and documentation Experience dealing with confidential and sensitive information Experience communicating with a range of stakeholders (staff, public, external agencies)
Desirable
Experience within a security or facilities environment Experience of incident logging systems (e.g. Datix or similar) Experience scheduling rotas, meetings, or resource allocation Experience supporting audits, compliance, or reporting processes
Skills Essential
Good understanding of administrative procedures and office systems Knowledge of data protection and confidentiality requirements (GDPR) Basic understanding of incident reporting processes Ability to communicate both written and verbally with other staff, Trust employees, patients and public. Self-motivated. Able to work without supervision Ability to prioritise instructions. Ability to work under pressure to meet tight deadlines Ability to work as part of a team Excellent organisational and time management skills Strong attention to detail and accuracy Good written and verbal communication skills Ability to manage and prioritise multiple tasks Proficient in Microsoft Office, especially Excel and Outlook Ability to produce clear reports and maintain accurate records
Desirable
Knowledge of security procedures and terminology Awareness of NHS Violence Prevention and Reduction standard Familiarity with CCTV and access control administration systems Data analysis and reporting skills Ability to identify trends in incident data
Personal Qualities Essential
Professional and confidential approach to work Reliable, flexible, and able to meet deadlines Ability to work independently and as part of a team Calm and methodical approach under pressure Strong integrity and discretion Flexible approach to working hours. Friendly, approachable disposition
Other Essential
Passes Occupational Health Screening Good presentation. Willingness to work out of normal working hours when necessary Holds a current driving licence Willingness to undertake relevant training Ability to travel between sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name SWFT Clinical Services Ltd
Address Support Services, Warwick Hospital, Lakin Road
Lakin Road
Warwick
CV34 5BW
United Kingdom
Employer's website https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)