About this role
Job summary
We are looking for a full-time Deputy Operational Manager to join us in Holgate Primary Care Network (PCN).
If you are enthusiastic, motivated, hard working and interested in joining our PCN we would love to hear from you.
Please note, the role may include some evening and weekend work.
Main duties of the job
The Deputy Primary Care Operational Manager supports the delivery of high-quality, safe, and efficient primary care services. Working closely with the Primary Care Operational Manager, the post holder assists in the day-to-day operational management of services, ensuring organisational objectives, quality standards, and performance targets are achieved.
The role involves supporting workforce management, service improvement, governance, patient experience, and performance management while promoting a culture of continuous improvement and collaborative working across multidisciplinary teams.
About us
Holgate Primary Care Network (PCN) consists of the following 3 practices in the Middlesbrough area. Linthorpe Surgery, Borough Road & Nunthorpe Medical Group & Village Medical Centre. Two of our practices are well established training practices with excellent GP Support. We have a highly skilled & varied PCN team consisting of many roles such as Mental Health Practitioners, Physiotherapists, Care Home Practitioners, Social Prescribers, Safeguarding Lead etc alongside a supportive management and care coordinator team.
We are looking to recruit a Deputy Operational Manager to join our existing team. The purpose of this role is to provide administrative support to our Senior and Operational Manager. We are looking for an individual who is enthusiastic, highly motivated & who will contribute to our provision of high quality, patient centred care.
Job description Job responsibilities
Duties and responsibilities will include:
Supervision of Care Co-ordinators
Induction and training of new members to the team
Monitor holidays and sickness records of care co-ordinators
Carry out regular supervisory sessions with care co-ordinators-offer support and training.
Monitor teams' performance
Carry out annual appraisal
Oversee and lead on a variety of workstreams, including:
Population Health Management
Hypertension Pathway
Delivery of EiCH
Learning Disabilities
Cancer Care Reviews
Dementia
Covid and Flu vaccination programme
HR:
Ensure all PCN staff have an up to date and standardised job description
Utilise and update Teamsnet -focusing on the library function and ensuring information is shared to PCN staff members
Ensure all PCN staff are up to date with mandatory training
Assist operational manager with PCN policies
Other Responsibilities:
Using GP systems (System One) to identify and record patient information
Any other duties as requested by the Senior Manager, Operational Manager or Clinical Director
Networking and developing and maintaining relationships with varied workforces
Admin meetings with practice -maintain relationships with practices and promote communication
Stationary order and requisitions
Liaise with IG lead to ensure correct coding and data entry
Liaise with safeguarding lead
Person Specification
Experience Essential
Experience of working in a NHS setting Experience of working in a team leader role
Desirable
Experience of working in primary care or a primary care network Project Management experience Experience of SystmOne Experience in Rota Management
Qualifications Essential
Good standard of education with excellent literacy and numeracy skills
Desirable
Leadership and / or Management Qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Linthorpe Surgery
Address 1 Trinity Mews
North Ormesby
Middlesbrough
TS3 6AL
United Kingdom
Employer's website https://www.linthorpesurgery.com/ (Opens in a new tab)