About this role
Job summary
This is a Practice Manager role at a busy, well established, friendly and efficient GP Practice in Diss.
Main duties of the job
Lead all aspects of the non-clinical side of a GP practice including, bit not limited to:
- Operating with the highest levels of integrity at all times
-Ensuring that every member of staff is focussed on providing the best possible level of care and empathy for every patient
- Staff recruitment and retention
- Day to day operational management of the Practice
- Financial management, including staff payroll
- Ensuring that patients receive clear communications and updates
- Managing operational risk via the maintenance of the Practice Risk Register
- Ensuring that there is a friendly, efficient and open culture, where staff are able to speak up ad raise concerns in a safe environment
About us
Parish Fields is a GP Practice located in the market town of Diss on the Norfolk/Suffolk border.
Diss is commutable from Norwich, Thetford, Bury St Edmunds and Ipswich and is locate din the main Norwich - London, Liverpool street railway line.
The Practice has a highly experienced team, with low staff turnover.
There are just over 8,100 registered patients at the Practice and we utilise the SystmONE clinical IT system.
Job description Job responsibilities
The Practice Manager reports to the GP Partners
Hours 36 hours per week
Job summary
Provide leadership and management of the staff and the business to enable the practice to meet the Practice Mission Statement.
To ensure an efficient, safe and effective working environment.
Job responsibilities
Management, planning and operation:
Keep abreast of current affairs and identify potential opportunities and threats.
Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development
Monitor and evaluate performance of the practice team against objectives, identify and manage change
Develop and maintain effective communication both within the practice and with relevant outside agencies
Ensure the practice meets CQC standards
Oversee the recruitment and retention of staff and ensure that all staff are legally and gainfully employed.
Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
Conduct effective staff appraisal and monitoring systems
Implement effective systems for the resolution of disputes and grievances
Financial management: Manage practice accounts, and seek to maximise income
Monitor cash-flow and provide regular updates to the GP Partners
Co-ordinate & monitor Payroll and PAYE for practice staff
Convene meetings, prepare agendas and ensure distribution of minutes as necessary
Develop and maintain Practice protocols and procedures, review and update as required
Manage the procurement of practice equipment, supplies and services within target budgets
Arrange and ensure appropriate insurance cover Ensure that the Practice has adequate Business Continuity procedures in place
Monitor and oversee Practice locum requirements.
Adopt a strategic approach to the development and management of patient services
Ensure that the practice complies with NHS contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Oversee and/or develop and manage an effective appointments systems
Oversee and/or organise Practice timetables, duty rotas and holiday cover
Monitor and assess practice performance against patient access and demand management targets
Manage and implement an effective complaints management system
Manage and regularly review/update the Practice Risk Register
Liaise with Patient Participation Group
Manage and oversee the evaluation of and plan practice IT implementation and modernisation
Manage and oversee the motivation, support and monitoring of staff in the use of IT; organise, oversee the organisation of and evaluation of IT training
Manage and oversee setting of targets, including QOF
Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.
Maintain the practices website.
Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, and the practice Infection Control policy and published procedures.
This will include (but will not be limited to):
Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with the Clinical Infection Control Lead
Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: -Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance
Person Specification
Qualifications Essential
-GCCE English and Maths (A-C) essential - Experience of managing a team, including line management and appraisals - Financial management experience, including payroll - Experience of operational risk management and maintaining a Risk Register - Experience of leading and documenting meetings
Desirable
Experience in a health care setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Parish Fields Practice
Address The Health Centre
Mount Street
Diss
Norfolk
IP22 4WG
United Kingdom
Employer's website https://www.parishfields.co.uk/ (Opens in a new tab)