About this role
Job summary
Join Our Team as a Receptionist/Administrator
City Square Medical Group is looking for a friendly, organised, and dedicated Receptionist/Administrator to join our team. You will play an important role in supporting the smooth running of the practice and helping us deliver a high-quality service to our patients.
If you are approachable, organised, and enjoy working in a busy healthcare environment, we would love to hear from you!
About the Role:
We are seeking a dedicated Receptionist/Administrator who:
1.Can cover extended hours on Mondays (12:0020:00) on a rota basis.
2.Is available to work flexible weekday shifts between 08:00 and 18:30.
3.Has previous GP surgery experience.
4.Possesses IT skills and is proficient in EMIS Web.
5.Can work effectively under pressure in a fast-paced environment.
6.Demonstrates flexibility, strong team values, and a commitment to delivering high-quality patient care.
7.Is committed to further training and development and exhibits exceptional communication skills.
Please Note:Previous applicants need not apply.
Main duties of the job Key Responsibilities
As a Receptionist/Administrator, you will play a vital role in supporting the smooth running of the practice and providing an excellent service to our patients. Your responsibilities will include:
1.Welcoming and assisting patients in a friendly, professional, and compassionate manner.
2.Managing appointments, telephone calls, emails, and patient requests efficiently.
3.Supporting the triage process by accurately recording and directing patient queries according to practice procedures.
4.Providing administrative support, including data entry, scanning, filing, processing prescription requests, and maintaining accurate patient records.
5.Processing patient registrations and ensuring information is recorded accurately.
6.Maintaining confidentiality and handling sensitive patient information securely in line with data protection requirements.
7.Working collaboratively with GPs, clinicians, and the wider practice team to support effective patient care.
About us
City Square Medical Group is an inner-city GP surgery located in Tower Hamlets. We are a practice with four partners and two salaried GPs, providing safe and effective healthcare to over 12,000 local residents. Operating across two sites, we underwent a merger in April 2020. We are now looking to recruit Receptionists/Administrators to join our team.
Job description Job responsibilities Job Description
As a Receptionist/Administrator, you will support the smooth running of the practice by providing an efficient, professional, and patient-focused service. Key responsibilities include:
1.Welcoming and assisting patients in a warm, friendly, and professional manner.
2.Managing appointments, telephone calls, emails, and patient queries efficiently and accurately.
3.Supporting the practice team with a range of administrative duties, including data entry, scanning, filing, processing correspondence, and maintaining accurate records.
4.Processing patient registrations, prescription requests, and other administrative tasks in line with practice procedures.
5.Ensuring patient confidentiality is maintained and sensitive information is handled securely in accordance with data protection requirements.
6.Working collaboratively with clinicians and the wider practice team to support high-quality patient care.
Person Specification
Experience Essential
1.Previous front desk reception experience. 2.Strong organisational skills and the ability to prioritise tasks in a busy environment. 3.Excellent verbal and written communication skills. 4.A friendly, confident, and patient-centred approach. 5.Ability to work independently while contributing positively as part of a team. 6.A positive, proactive attitude with a willingness to learn and undertake further training.
Desirable
1.Experience using EMIS Web or other clinical systems. 2.Knowledge of GP practice procedures, including patient registration and prescription processes. 3.Excellent IT skills and confidence using digital systems.
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics and English (C or above)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name City Square Medical Group
Address 14 Deancross Street
London
E1 2QA
United Kingdom
Employer's website https://citysquaremedicalgroup.nhs.uk/ (Opens in a new tab)