About this role
Job summary
Committed to providing a 5* service to our consultant(s) and valued patients, this is a pivotal and busy role dedicated to covering a varied and vast range of secretarial responsibilities, to ensure everyone who walks through The Horder Centre doors experiences the high-quality service we pride ourselves on. Knowledgeable with systems such as PIMS and DGL, we are keen to hear from anyone looking to broaden their Practice Manager experience and skills, or from an experienced medical secretary looking for an opportunity to train and develop into a Practice Manager role
Main duties of the job
To provide Practice Management / secretarial support to accredited consultants practising at The Horder Centre.
Type clinic letters and operation reports within the in-house computer (PIMS) programme via audio dictation from designated consultants. Also utilise DGL system.
Carrying out invoicing and taking payments
Type all clinical correspondence and admin and reporting as required.
Liaise with customers via telephone / email and in person.
Liaise with the Customer Service Teams and Clinical Teams to effect the smooth running of clinics, ensuring that consultant specific requirements are relayed and in place prior to the clinic start.
Consultant diary management
Liaise with consultants private/NHS secretaries outside The Horder Centre.
To book appointments / operations onto the (PIMS) system and DGL for The Horder Centre sites and external hospitals.
About us
Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.
We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.
Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.
We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.
We are committed to caring, and committed to you.
Job description Job responsibilities
At Horder Healthcare, our mission is to provide outstanding patient care and transform lives through excellence in treatment, compassion, and expertise. We are proud to be rated Outstanding by the CQC, and we are now looking for a committed and professional Practice Manager to join our Medical Secretary team at The Horder Centre.
Committed to providing a 5* service to our consultant(s) and valued patients, this is a pivotal and busy role dedicated to covering a varied and vast range of secretarial responsibilities, to ensure everyone who walks through The Horder Centre doors experiences the high-quality service we pride ourselves on. Knowledgeable with systems such as PIMS and DGL, we are keen to hear from anyone looking to broaden their Practice Manager experience and skills, or from an experienced medical secretary looking for an opportunity to train and develop into a Practice Manager role
Location: The Horder Centre, Crowborough.
Contract Type: Permanent
Hours: 37.5 p/w
Salary Range: £28,626.00 - £33,345.00 p/a depending on experience and qualification.About you: Prior experience as a Practice Manager, with a recognised Medical Secretary Diploma, or willingness to work towards the qualification. Excellent communication skills, to help build those all-important and respected relationships with our patients and your colleagues. Audio/typing to a minimum of RSA II IT savvy! We use a varied range of IT software including PIMS, DGL and Microsoft Office. Proactive and forward thinking, with a passion for continued learning. A working ethic aligned to our core values as a group: Caring, Friendly, Quality, Integrity and Pride. Prior experience within a private practice is desirable
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, all successful applicants will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
Person Specification
Administration and Clerical Essential
Prior experience as a Practice Manager or extensive medical secretary experience, with a recognised Medical Secretary Diploma, or willingness to work towards the qualification. Excellent communication skills, to help build those all-important and respected relationships with our patients and your colleagues. Audio/typing to a minimum of RSA II IT savvy! We use a varied range of IT software including PIMS, DGL and Microsoft Office. Proactive and forward thinking, with a passion for continued learning. A working ethic aligned to our core values as a group: Caring, Friendly, Quality, Integrity and Pride.
Desirable
Experience in a private practice A recognised Medical Secretary Diploma or willingness to work towards this
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Horder Healthcare
Address Horder Healthcare
Crowborough
East Sussex
TN6 1XP
United Kingdom
Employer's website https://www.horderhealthcare.co.uk/ (Opens in a new tab)