About this role
Job summary
33 Hours per Week
Salary: Competitive and dependent on experience
Join Our Friendly and Forward-Thinking Practice
The Surgery at Wheatbridge is looking to recruit an enthusiastic, organised, and patient-focused General Practice Assistant (GPA) to support our clinical and administrative teams in delivering high-quality patient care.
This is an exciting opportunity to work within a busy GP practice and play a vital role in improving efficiency, supporting clinicians, and enhancing the patient experience.
About the Role
The General Practice Assistant provides administrative and non-clinical support to GPs and the wider clinical team, helping to reduce the administrative burden on clinicians and enabling them to focus on direct patient care.
About You
We are looking for someone who:
Has excellent organisational and administrative skills.Has strong attention to detail and can work accurately under pressure.Is confident using SystmOne and Microsoft Office applications.Possesses excellent communication and interpersonal skills.Can prioritise workload effectively and work independently.Demonstrates professionalism, discretion, and a commitment to confidentiality.Is able to work collaboratively within a multidisciplinary team.Has experience working in healthcare, primary care, or an NHS setting.
Main duties of the job
Key duties will include:
Processing and coding clinical correspondence Managing patient referrals and tracking outcomes Arranging investigations and appointments as directed by clinicians Preparing information for clinical reviews and meetings Processing hospital letters and updating patient records Supporting recall systems and chronic disease monitoring programmes Liaising with patients, hospitals, community teams and other healthcare providers Assisting with practice audits, reports and quality improvement initiatives Supporting administrative processes relating to prescriptions and patient registrations Undertaking a range of general administrative tasks to support the practice teamPreparing Insurance reports and other various forms for the practices clinicians
About us What We Offer
A supportive and welcoming team environment. NHS Pension Scheme (where eligible). Opportunities for training and professional development. Access to employee wellbeing support. A varied and rewarding role within a respected GP practice.About The Surgery at WheatbridgeThe Surgery at Wheatbridge is a well-established GP practice serving patients across Chesterfield and the surrounding area. We are committed to providing safe, effective, and compassionate healthcare while supporting the development and wellbeing of our staff.
Job description Job responsibilities
GP Assistant (Administrative)
Job Title: GP Assistant (GPA) Responsible to: Practice Manager Operational Supervision: GP Partners and Clinical Team Location: The Surgery @ Wheatbridge Hours: 33 hours Salary: £13.44 - £15.45 (Dependant on experience)
Job Purpose
The GP Assistant (GPA) provides dedicated administrative support to GPs and the wider clinical team, helping to streamline workflows, improve efficiency, and reduce administrative burden on clinicians. The role enables GPs to focus on direct patient care by undertaking delegated non-clinical tasks and coordinating patient care processes.
Key Responsibilities
Clinical Administration
Process and action clinical correspondence under GP direction. Review and process incoming hospital letters, discharge summaries, test reports and other clinical documentation. Prepare patient records and documentation for clinics and appointments. Manage clinical task lists and workflow systems. Arrange investigations, follow-up appointments and referrals as delegated by clinicians. Ensure patient information is accurately coded and recorded within the clinical system. Support recall and monitoring systems for long-term condition management and preventative health programmes. Assist with managing and tracking referral pathways. Patient Coordination
Act as a point of contact for patients requiring assistance with appointments, referrals, investigations and follow-up arrangements. Liaise with hospitals, community services and other healthcare organisations regarding patient care pathways. Support care coordination for patients with complex needs. Ensure patients receive information and updates as directed by clinicians. Information Management
Maintain accurate and up-to-date patient electronic records. Process incoming and outgoing correspondence. Ensure compliance with confidentiality, data protection and information governance requirements. Assist with data collection, audits and reporting requirements. Support Quality Improvement (QI) projects and service development initiatives. General Administrative Support
Provide direct administrative support to GPs and clinicians. Draft routine correspondence as requested. Monitor and action shared practice inboxes and workflow systems. Assist with maintaining practice protocols, templates and documentation. Support achievement of practice targets and contractual requirements. Contribute to service improvement and efficiency initiatives. Team Working
Work collaboratively with GPs, nurses, reception staff, pharmacists and allied health professionals. Attend relevant meetings, supervision sessions and training events. Maintain effective communication with colleagues and external organisations. Contribute positively to the operation of the practice and patient experience.
Person Specification
Qualifications Essential
GCSE Grade C/4 or above (or equivalent) in English and Maths Willingness to undertake specific GPA training
Skills and Knowledge Essential
Excellent organisational and time management skills Strong written and verbal communication skills High level of accuracy and attention to detail Ability to prioritise workload and meet deadlines Good IT skills, including Microsoft Office applications Understanding of confidentiality and data protection requirements
Desirable
Experience working in General Practice or the NHS. Knowledge of SystmOne Understanding of primary care services and referral pathways.
Experience Essential
Previous GPA / administrative experience essential Experience handling confidential information Experience working in a busy office environment
Personal Qualities Essential
Professional and courteous Reliable and adaptable Patient-focused approach Able to work independently and as part of a team Proactive with a willingness to learn Committed to high standards of service delivery
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Surgery @ Wheatbridge
Address 30 Wheatbridge Road
Chesterfield
Derbyshire
S40 2AB
United Kingdom
Employer's website https://www.chesterfieldanddronfieldpcn.nhs.uk/ (Opens in a new tab)