About this role
Job summary
We are looking to appoint a dedicated and enthusiastic Admin/Receptionist (part time or full time) to join our established GP practice team. This role plays a key part in the effective day to day running of the practice and in delivering a high quality, patient focused administrative and reception service.
The post holder will act as the first point of contact for patients and visitors, providing a polite, professional, and efficient service both face to face and via the telephone. The role involves liaising with patients, clinicians, ensuring information is handled accurately, confidentially, and in accordance with practice policies and NHS standards.
We welcome applications from individuals who are organised, adaptable, and able to work effectively in a busy environment. Experience of working in primary care and knowledge of SystmOneor EMIS would be required. The successful candidate will demonstrate excellent communication skills, the ability to prioritise workloads, work well as part of a team, and use their own initiative when required.
This is an excellent opportunity to join a friendly and supportive practice committed to delivering high quality care to our patient population.
Candidates should have minimum 6 months of experience in a GP surgery. Please do not apply if you do not have experience in a GP setting.
Main duties of the job
Provide reception cover and act as the first point of contact for patientsDeliver a high standard of customer service, including professional telephone communicationSupport with insurance documentation and private medical reportsManage community and hospital referrals, including eRS referralsInvite and recall patients for regular health checks and appointmentsRegister new patients and update patient records accuratelyTriage and process eConsults in line with practice proceduresAssist the management team with administrative tasks and day to day supportSupport the handling of patient queries and complaints in a professional and confidential mannerUse clinical systems such as SystmOne and AccuRxCarry out general administrative and clerical duties, including scanning, filing, document managementAssist with any other administrative duties as required to support the smooth running of the practice
About us
We are a well established GP practice providing high quality, patient centred care to our local community. Our friendly and supportive multidisciplinary team works collaboratively in a busy but positive working environment. We value teamwork, professionalism, and respect, and offer a supportive management structure with opportunities for learning and development.
Job description Job responsibilities
Provide reception cover, welcoming patients and visitors in a professional, courteous, and confidential mannerManage incoming and outgoing telephone calls, ensuring excellent customer service and appropriate signposting of patient enquiriesProcess patient registrations, updates, and record maintenance accurately on the clinical systemSupport the management of community and hospital referrals, including eRS referralsInvite and recall patients for routine health checks, reviews, and appointmentsAssist with private work, including insurance forms and private medical reportsTriage and process eConsults in accordance with practice proceduresRespond to patient queries and support the management of complaints in a professional and sensitive mannerLiaise with external organisations and suppliers, including hospitals, community services, IT help desks, and stock providersMaintain petty cash and assist with basic financial administrationSupport the management team with administrative tasks as requiredUse clinical and communication systems such as SystmOne and AccuRxCarry out general administrative and clerical duties, including scanning, filing, document management, and maintaining office inventoryAssist with any additional administrative tasks required to support the smooth running of the practice
Person Specification
Experience Essential
Minimum 6 months to 1 year of experience working in a GP practice or a similar setup
Qualifications Essential
- SystmOne or EMIS trained - Excellent communication skills - Worked previously in a GP or similar setup - Ability to maintain confidentiality of sensitive information - Basic IT skills, MS Excel and MS Office
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Boileau Road Surgery
Address 104 Boileau Road
London
W5 3AJ
United Kingdom
Employer's website https://www.boileauroadsurgery.nhs.uk/ (Opens in a new tab)