About this role
Job summary
Successful applicants will provide reception and admin services to the patients and medical professionals, working alongside an outstanding team who are constantly striving to provide an excellent primary care service. This opportunity is open to full-time hours; however, flexibility is essential. The role(s) will be offered on a weekly rota basis covering the core hours of 7:45 am 6:30 pm,
Main duties of the job
Management of Appointment System
Ensuring total familiarity with the appointment system including regular and incidental variations.Booking appointments, single point of access requests and recalls; and ensuring sufficient information is recorded to retrieve medical records. Monitoring the effectiveness of the system and report any problems or variations required. Filtering incoming online AccuRx requests Completing GP responses from the triaging GP , Completing AccuRx online administration requests. Other administration duties as appropriate for the role
About us
We are recruiting for 2 Patient Services Advisors/administrators, to provide a friendly, confidential, and professional service to our patients. Do you have a passion for patient care. Are you professional and willing to go that extra step. Can you communicate effectively by telephone, face to face and in writing, Are you organised by nature. Are you looking for a challenging but rewarding role.
We are looking for a highly motivated, energetic, and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service. As a Patient Services Advisor, when dealing with the public, you must be compassionate and discreet; with initiative to work effectively alone and efficiently as part of a team in a very busy, pressurized environment.
You must have excellent IT skills and be a competent user of Word. Importantly, excellent communication and telephone skills coupled with previous reception and administrative skills and experience are essential along with an ability to prioritise and multitask.
Experience of working with EMIS our GP clinical system is desirable, however full training will be provided to the ideal candidates.
Primary Care, within which General Practice sits, is evolving all the time and you must be able to demonstrate a commitment to cover all the multi-facet roles undertaken within a dedicated team,
Job description Job responsibilities
Patient services role, either reception based tending to all patient needs, or administration based working behind the scenes with the administration of patients documents letters and referrals system depending on the skills of the candidates.
Person Specification
Qualifications Essential
GCSE grade A to C equivalent in both English & maths.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Station View Health Centre
Address Station View Health Centre
Southfield Road
Hinckley
Leicestershire
LE10 1UA
United Kingdom
Employer's website https://www.stationviewhealthcentre.co.uk/ (Opens in a new tab)