About this role
Manager, CX Insights & Strategy at Capital Blue Cross. Location: Harrisburg, Pennsylvania, United States. Role: leading research, driving prioritization, translating insights Requirements: 10+ years in customer experience, market research, insights, or analytics; 5+ years leading research teams; bachelor’s degree required (master’s preferred); experience with quantitative and qualitative research, VoC, and translating insights to business recommendations. Category: Research and Development (R&D) Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English