About this role
Especialista em Customer Experience at CPQD. Location: Campinas, São Paulo, Brazil. Role: mapping journey, analyzing data, implementing strategies Requirements: Postgraduate or certifications in CX/UX preferred; proven experience mapping customer journeys, CX research (qualitative and quantitative), KPI definition and analysis (NPS, CSAT, CES), project management in CX, stakeholder influence, and data-driven decision making. Category: Marketing Seniority: Mid Level Certifications: cx, ux Commitment: Full Time Workplace: Hybrid Languages: Portuguese