About this role
CX Design Lead (Istanbul, TR) at Vodafone. Location: Istanbul, Istanbul, Turkey. Role: designing journeys, gathering insights, tracking nps Requirements: End-to-end journey design for new products, using Figma; gathering VOC and channel insights; defining CX KPIs, surveys and NPS metrics; collaborating with insights, UX research and data teams; driving CX improvements and governance. Category: Design Seniority: Mid Level Tools: Figma Commitment: Full Time Workplace: Onsite Languages: English