About this role
CX Design Lead at Vodafone. Location: Istanbul, Istanbul, Turkey. Role: designing journeys, tracking nps, collaborating stakeholders Requirements: Experience in end-to-end customer journey design, journey mapping (Figma), defining CX KPIs, designing surveys, tracking NPS/CES metrics, gathering VOC and customer insights, and collaborating with research and data teams. Category: Design Seniority: Mid Level Tools: Figma Commitment: Full Time Workplace: Onsite Languages: English