About this role
Senior Contact Center Engineer (Architect) at Western & Southern Financial Group. Location: White Plains or Fremont or Cincinnati. Role: lead projects, develop integrations, ensure compliance Requirements: Senior engineer with 7-10 years in contact center tech; certifications in NICE, Five9, or Genesys; leadership experience; agile delivery; strong communication; cloud AWS preferred. Category: Information Technology Seniority: Senior Level Tools: Genesys, NICE, Five9, NLP, IVR, CTI, JavaScript, TypeScript, Angular, Java, Spring, C#, C++, AWS Certifications: contact center platform (nice, five9, genesys), ncap nice application professional Commitment: Full Time Workplace: Onsite Languages: English