About this role
ITSM Process Architect at Allegion. Location: Indiana, United States. Role: designing processes, governing ai, building gates Requirements: 5+ years IT experience with 3+ years in ITSM; Bachelor's degree required; experience with ServiceNow/Jira Service Management, CMDB, AI governance, APIs, scripting (SQL, Python/PowerShell), and stakeholder communication. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Jira Service Management, SQL, Python, PowerShell, Microsoft Excel, Power BI, Tableau Certifications: itil 4, servicenow administrator, servicenow implementer, cism, cissp, ai governance Commitment: Full Time Workplace: Remote Languages: English