About this role
Pharmacy Solutions Architect at CareTria. Location: United States. Role: Define roadmap, Architect IVR, Oversee integrations Requirements: Bachelor’s degree or equivalent; 3+ years in contact center tech architecture; proficiency with NICE CXOne, Five9, Genesys, Avaya, Cisco UCCX, Salesforce CTI; cloud migration, IVR, omnichannel; HIPAA/PCI/SOX; pharmacy terminology; English proficiency. Category: Information Technology Seniority: Mid Level Tools: NICE CXOne, Five9, Genesys, Avaya, Cisco UCCX, Salesforce CTI, Salesforce, WFM tools, Analytics platforms Certifications: telephony configuration Commitment: Full Time Workplace: Remote Languages: English