About this role
Customer Support Architect at Assent. Location: Ottawa, Ontario, Canada. Role: resolving escalations, troubleshooting issues, analyzing trends Requirements: 5-7+ years in technical support (Tier 3/Support Architect) in SaaS, bachelor's preferred, expertise in API/SQL/Visual Studio, New Relic and Elastic Stack, Forethought AI and Salesforce CRM experience, strong escalation management and analytical skills. Category: Customer Service Seniority: Senior Level Tools: Forethought AI, API, SQL, Visual Studio, New Relic, Elastic Stack, Salesforce CRM Commitment: Full Time Workplace: Hybrid Languages: English