About this role
Pharmacy Solutions Architect at Caretria. Location: United States. Role: defining roadmap, architecting ivr, overseeing integrations Requirements: Bachelor's in CS/IS or equivalent, 3+ years contact center architecture experience, proficiency with NICE CXOne, Five9, Genesys, Avaya, Cisco UCCX, Salesforce integrations, knowledge of HIPAA/PCI/SOX, and pharmacy terminology. Category: Information Technology Seniority: Mid Level Tools: NICE CXOne, Five9, Genesys, Avaya, Cisco UCCX, Salesforce, Salesforce CTI, IVR, APIs, SIP, WFM Certifications: telephony setup and administration Commitment: Full Time Workplace: Remote Languages: English