About this role
Business Architect (Cloud Contact Center)| BDS Poland at Deloitte Poland. Location: Gdansk or Katowice or Krakow or Lodz or Poznan or Rzeszow or Szczecin or Warsaw or Wroclaw. Role: shape architecture, translate requirements, drive delivery Requirements: 4–6 years in business analysis/process design/consulting; degree in CS/IT/Engineering advantageous; CCaaS experience (Amazon Connect); knowledge of contact center ops; fluent English; cloud/digital transformation; Agile; strong communication; stakeholder management; IIBA/IREB a plus. Category: Information Technology Seniority: Mid Level Tools: Amazon Connect, CCaaS, Cloud Certifications: iiba, ireb Commitment: Full Time Workplace: Hybrid Languages: English