About this role
Systems Solutions Architect at Federal Express Corporation EU. Location: Leça do Balio, Porto, Portugal. Role: designing solutions, leading delivery, integrating systems Requirements: Bachelor's in CS/IT/Engineering, 4+ years IT/engineering experience, expertise with CCaaS platforms, telephony (SIP/VoIP), CRM integrations, IVA and WFM, leadership and Agile delivery experience. Category: Information Technology Seniority: Mid Level Tools: Genesys Cloud, NICE CXone, Amazon Connect, Five9, SIP, VoIP, Salesforce, Microsoft Dynamics, IVA, Agile, Workforce Management (WFM), Quality Management (QM) Commitment: Full Time Workplace: Hybrid Languages: English