About this role
Tenhnical Application Specialist at Lbg. Location: Hyderabad, Telangana, India. Role: lead training, manage escalations, improve processes Requirements: Genesys API integration, Genesys Cloud Architect expertise, IVR/CX knowledge, 3-6 years experience. Category: Information Technology Seniority: Mid Level Tools: Genesys, Genesys Cloud Architect, APIs, IVR, Chat, Email, SMS, WhatsApp, CX Commitment: Full Time Workplace: Hybrid Languages: English