About this role
Service Management Operations Lead at Overview. Location: Reston or United States. Role: Lead service improvement, Own CX roadmap, Develop dashboards Requirements: TOP SECRET with SCI eligibility; ITIL Practice Manager; DoD 8570/8140 IAT II; 10+ years in IT service delivery; dashboards with Power BI/Tableau; DoD/IC experience; distributed Agile leadership. Category: Project and Program Management Seniority: Senior Level Tools: Power BI, Tableau, ITIL, ITSM, ISO 20000-1:2018, DoD 8570/8140 IAT Level II Certifications: itil practice manager level, dod 8570/8140 iat level ii, top secret/sci eligibility Commitment: Full Time Workplace: Onsite Languages: English