About this role
Contact Center Team Lead at Ventra Health, Inc.. Location: Clark, Pampanga, Philippines. Role: mentors peers, monitors queues, handles escalations Requirements: Associate degree; 2-3 years healthcare contact center experience; fluency in English; strong coaching and mentoring; proficient with CRMs and Microsoft Office; able to handle escalations. Category: Customer Service Seniority: Mid Level Tools: CRM, Microsoft Office, Contact center software Commitment: Full Time Workplace: Onsite Languages: English