About this role
Contact Center Team Lead at Ventra Health, Inc.. Location: Clark, Pampanga, Philippines. Role: mentor peers, monitor queues, conduct audits Requirements: Associate degree required; Bachelor's preferred. 2-3 years in healthcare contact center or similar. Experience as senior agent or mentor preferred. Category: Customer Service Seniority: Mid Level Tools: CRM, Microsoft Office, Contact Center Technologies Commitment: Full Time Workplace: Onsite Languages: English