About this role
Call Center Team Lead, Member Services - Archimedes SPBM at Company. Location: Brentwood, Tennessee, United States. Role: managing performance, coaching staff, tracking metrics Requirements: 3+ years call center experience preferable; 1+ year healthcare or pharmacy services; 1+ year prior team lead/management in call center; proficient in Microsoft Office; able to develop and interpret standard call center metrics. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, Excel, Word, PowerPoint, Outlook Commitment: Full Time Workplace: Onsite Languages: English