About this role
Advanced Problem Resolution (APR) Lead at LCIBEST. Location: Alexandria, Virginia, United States. Role: Lead Tier 2 operations, Coordinate workforce, Manage SLA reporting Requirements: Lead Tier 2 IT support operations; manage projects, risk, and SLAs; perform root cause analysis and coordination; require 15+ years IT experience with 10+ in management; ability to obtain Public Trust clearance. Category: Information Technology Seniority: Senior Level Tools: Microsoft Project, Microsoft SharePoint, ServiceNow, Active Directory, Multi-factor authentication (MFA), SASE, Identity management, End User Endpoint Management Certifications: itil, mcse or similar, tier 1 investigation (low risk) Commitment: Full Time Workplace: Onsite Languages: English