About this role
Director of Customer Support at Casca. Location: San Francisco, California, United States. Role: Build function, Hire team, Own support Requirements: 8–10 years in customer or technical support; 5+ years leading a team; experience scaling B2B SaaS or fintech support; strong empathy, data-driven, startup experience; able to design automated workflows. Category: Customer Service Seniority: Senior Level Tools: Zapier, n8n, Helpdesk automation Commitment: Full Time Workplace: Onsite Languages: English