About this role
Contact Center Lead at Webook. Location: Riyadh, Riyadh Province, Saudi Arabia. Role: Supervising operations, Coaching agents, Handling escalations Requirements: Bachelor's degree; 3–5 years in a contact center with 1+ year in a supervisory role; leadership and coaching; fluent in English and Arabic; customer-focused with problem-solving skills; CRM knowledge; MS Office; flexible hours including weekends/holidays. Category: Customer Service Seniority: Senior Level Tools: CRM, Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English, Arabic