About this role
Ecommerce Customer Success Lead at Focus Global Inc.. Location: Taguig City, Metro Manila, Philippines. Role: leading team, analyzing metrics, managing knowledge Requirements: Bachelor's degree required; 4-6 years in e-commerce or customer service with 2-3 years in a leadership role; strong communication, decision-making and organizational skills; Google Business Suite knowledge; Zendesk experience preferred; able to work weekends and shifting schedules; working laptop and stable internet required. Category: Customer Service Seniority: Mid Level Tools: Google Business Suite (Gdocs, GSheets, GSlides, etc), Zendesk Commitment: Full Time Workplace: Hybrid Languages: English