About this role
Support Enablement & Delivery Systems and Tools Lead at Mrisoftware. Location: Manila, National Capital Region, Philippines. Role: overseeing systems, optimizing tools, aligning processes Requirements: 5+ years in support enablement/operations or systems/tools; hands-on with Amazon Connect, Salesforce, Zendesk, Freshdesk; proven experience managing global support systems and driving change using analytics and AI. Category: Customer Service Seniority: Senior Level Tools: Amazon Connect, Salesforce, Zendesk, Freshdesk Commitment: Full Time Workplace: Onsite Languages: English