About this role
Customer Service Lead [ Mandarin Required ] at Think Academy US. Location: San Jose, California, United States. Role: leading team, serving customers, coordinating operations Requirements: Fluent in English and Mandarin; US work authorization; 1+ years in customer service/Administration; leadership experience; strong communication, organizational, and problem-solving skills; proficient in Microsoft Office and Google Workspace. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, Google Workspace, CRM systems, Student management systems, Scheduling platforms Commitment: Full Time, Contract Workplace: Onsite Languages: English, Chinese