About this role
Senior Technical Support Engineer at PreVeil Inc. Location: United States. Role: guiding customers, resolving issues, leading onboarding Requirements: 7+ years enterprise SaaS technical support, bachelor's in IT or equivalent, experience with Windows/macOS, email configuration, Jira/Confluence, ability to lead onboarding and resolve complex technical issues. Category: Information Technology Seniority: Senior Level Tools: PreVeil secure mail, PreVeil file sharing, SIEM Relay, Email Relay, VDI, AWS Workspaces, Microsoft Outlook, Gmail, Jira, Confluence, Linux, iOS, Android, Zoom, Windows, macOS Certifications: comptia a+ Commitment: Full Time Workplace: Remote Languages: English