About this role
Customer Operations Lead at Hercules. Location: San Francisco, California, United States. Role: Billing operations, Non-technical support, Triage routing Requirements: Experience running customer operations in a SaaS environment; billing/payments workflows; manage employees or contractors; strong written communication; triage and routing; tooling proficiency. Category: Business Operations Seniority: Mid Level Tools: Ticketing Systems, CRM, Data Visualization, Analytics Tools Commitment: Full Time Workplace: Onsite Languages: English