About this role
Customer Operations Lead at Hercules. Location: United States. Role: Billing operations, Non-technical support, Triage and routing Requirements: Experience leading customer operations or support ops in a SaaS environment; strong billing/payments workflows; excellent written communication; strong triage; capable with ticketing systems, CRMs, dashboards; drive process improvements. Category: Business Operations Seniority: Mid Level Tools: Ticketing systems, CRM, Internal dashboards, Analytics Commitment: Full Time Workplace: Remote Languages: English