About this role
WFM Lead - Penang at Teleperformance. Location: Bayan Lepas or Georgetown. Role: manage scheduling, analyze metrics, generate reports Requirements: Bachelor's degree; 1-3 years related experience; English proficiency; willingness to work in Penang/Kuala Lumpur. Category: Business Operations Seniority: Mid Level Tools: BI Power BI, WFM software, Call routing software, Nice, IEX, Aspect, Verint, Genesys, AVAYA Commitment: Full Time Workplace: Onsite Languages: English, Malay, Chinese