About this role
Call Centre Lead (Hotels) (2355) at Resorts World Sentosa: Top Attractions and Luxury Resorts in Singapore. Location: Singapore. Role: Oversee call centre activities, Handle complex guest enquiries, Coordinate with departments Requirements: Minimum GCE ‘O’ level or equivalent; 2 years in Call Centre/Command Centre; strong guest service focus; proficient in OPERA, Knowcross, PABX, Wake-up Call System, Outlook; good leadership; able to work under pressure; flexible shifts including weekends/holidays. Category: Customer Service Seniority: Mid Level Tools: OPERA, Knowcross, PABX, Wake-up Call System, Outlook Certifications: opera, knowcross, pabx, wake-up call system, outlook Commitment: Full Time Workplace: Onsite Languages: English