About this role
MAC Lead (Call Center Supervisor for Member Action Center) at SEIU Local 2015. Location: West Sacramento, California, United States. Role: Supervise MAOs, Coach and develop team, Monitor performance metrics Requirements: 2-5 years of call center supervisory or lead experience; HS diploma required; strong leadership, coaching, and data-driven decision-making; union or nonprofit experience preferred. Category: Customer Service Seniority: Mid Level Tools: CRM, Phone systems, Reporting tools Commitment: Full Time Workplace: Onsite Languages: English