About this role
ServiceNow Lead at Information Services Group. Location: Bangalore, Karnataka, India. Role: Lead team, Monitor queues, Escalate issues Requirements: Lead a team of L1 support analysts for ServiceNow incidents and requests; ensure 24x5 coverage; manage SLAs; escalate as needed; document and train. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, ITIL, ITSM, Ticketing tools Certifications: servicenow system administrator Commitment: Full Time Workplace: Onsite Languages: English