About this role
Service Desk Lead at CSV-TAUREAN. Location: Alexandria, Virginia, United States. Role: Direct operations, Manage incidents, Supervise staff Requirements: Bachelor's degree in CS/IS/IT or business; 9+ years helpdesk; 3+ years leading technical staff; 2+ years ServiceNow and Microsoft 365; Tier II Service Desk certification; active Secret clearance. Category: Information Technology Seniority: Senior Level Tools: ServiceNow ITSM, Microsoft 365, Intune, SCCM, Active Directory, Azure AD, Remote support tools Certifications: tier ii service desk, active secret clearance (not a but a credential) Comm