About this role
Helpdesk Lead at Cwsc. Location: Washington, District of Columbia, United States. Role: supervise staff, triage requests, troubleshoot issues Requirements: Lead help desk staff; supervise remote/on-site support; strong ticketing and IT operations; security clearance requirement. Category: Information Technology Seniority: Mid Level Tools: Microsoft Windows, Office software, ServiceNow, JIRA, TCP/IP, Wireless protocols, Mac, PC, iPhone, YubiKey Certifications: itil 4, hdmi- csr, servicenow -admin, sec + Commitment: Full Time Workplace: Onsite Languages: English