About this role
Customer Operations Lead at Joyful Health. Location: New York City, New York, United States. Role: Build post-sales CRM, Design ticketing infrastructure, Build reporting and dashboards Requirements: 4+ years in systems-heavy roles; NYC-based with in-office presence; proficient in CRM, ticketing, Airtable, BI/reporting, and automation; comfortable building from zero and working with AI tools. Category: Business Operations Seniority: Mid Level Tools: CRM, Ticketing systems, Airtable, BI/Reporting tools, Automation tooling, AI tools Commitment: Full Time Workplace: Onsite Languages: English