About this role
CSR Shift Lead at Charlotte Animal Referral & Emergency. Location: Charlotte, North Carolina, United States. Role: coach CSRs, train CSRs, de-escalate clients Requirements: High school diploma or equivalent; ability to stay calm, proficient with computers, customer service experience, strong communication, emotional intelligence. Category: Customer Service Seniority: Mid Level Tools: Otto, Instinct, Phone system Commitment: Full Time Workplace: Onsite Languages: English