About this role
Customer Support Lead at Paradigm. Location: North Miami, Florida, United States. Role: Supervise team, Develop SOPs, Train team Requirements: 3+ years in customer support/operations; SOPs; leadership; HubSpot; MS Office; strong problem-solving. Category: Customer Service Seniority: Mid Level Tools: HubSpot, Ticketing systems, Chatbot management, MS Office Commitment: Full Time Workplace: Onsite Languages: English